How to tell me about a concern, what happens next, and where to go if you are still not satisfied.
I want everyone who works with me to feel they have been treated fairly. If you are unhappy with any part of the service, please tell me, by email to hello@concordmediation.ie, or by phone on 087 148 9852. This applies to all of our services: community, workplace, commercial, medical and clinical, landlord and tenant, and family relationship mediation.
It helps if you tell me what happened, when, and what you would like to happen now.
I will acknowledge your complaint within 5 working days and aim to respond fully within 20 working days. Your complaint is handled confidentially and will not affect how you are treated.
For the terms that apply to mediation, see our Terms & Conditions. For how we handle your information, see our Privacy Policy.
A short call to talk through your situation and whether mediation is right for you.
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